Magic (Hurt feelings & Forgiveness)

In May I went to Lisbon, Portugal;

Where at the UXLX conference I presented a talk entitled ‘Magic (Hurt feelings & Forgiveness)‘, which I described as:

We live in modern times, witchcraft has been replaced by technologically magical products and service whose appearance is as alluring as our expectations of how we can use them. The more utopian the products and services we use become, the less we need to understand how they work. Which is fine, until something goes wrong and you need to get it working again.

It is a topic I have been pondering and having many conversations about (more than a few of them with Ben Bashford) over the last couple of years. Once I had been accepted to do the talk I spent a large amount of time researching all the different facets of it in detail. As a result I have much more I could write or say on the topics covered, which I hope to release in due course.

I have compressed this wealth of knowledge of which I am very passionate about into a concise 20 minute speaking slot. You can see the talk on slideshare with a full transcript (including some of the things I had to skip over due to the 20 mins of the talk).